Titre de la page

STORE POLICY

EXCHANGE AND REFUND POLICY

Thank you for shopping at https://evipapple.wixsite.com/replica
Because it’s important to us:

When you make an order directly From our online store you are safe from any problem, We have a safe way For your payment by SSL SECURE SHOPPING.
We will provide you with the tracking number so that you can track and follow your order anytime you want.

If for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.

The following terms are applicable for any products that you purchased with us.

INTERPRETATION AND DEFINITIONS

Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For this Return and Exchange Policy:

Individual (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to REPLICA Located at CN.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from https://evipapple.wixsite.com/replica

You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

GENERAL RETURN POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it or credit your account. You are eligible for a REFUND or EXCHANGE which are subject to the below terms:

If the product will be refunded, returned, or exchanged there will be a charged Shipping Fee of $20, which would be applied through a total reduced refund or credit.

Products that are bought from the Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.

You are always required to ship back the items by following the shipping instruction:

REFUND POLICY

To be eligible for a refund, you have to return the product within 7 days of your purchase. If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund.

For the product to be eligible for a refund, make sure these conditions are met:

The product must be returned in its original packaging
The product wasn't used or damaged
The product must have the receipt or proof of purchase

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase.

EXCHANGE POLICY

Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for items within 30 days. Exchanges exceeding 30 days will not be processed.

To be eligible for exchanges make sure that the following conditions are met:

The product must be returned in its original packaging
The product wasn't used or damaged
The product must include original tags (if applicable)

You are required to ship back the product for the item to be inspected and replaced.

Your exchanged product will be processed Once items are received and conditions confirmed.

You are given the right to exchange the item, One time. Provided that all conditions in Exchange Policy are met.

HOW TO INITIATE A RETURN
If you have a request for a Return, Refund, or Exchange, and if you have further clarification and questions, please do not hesitate to contact us through our:

Email Address: evipapplebrands@gmail.com

Contact Form URL: https://evipapple.wixsite.com/replica/contact

You will be updated on their Return Status through their EMAIL, provided that contact information is recorded to us.

If you are not 100% satisfied with your purchase, you can keep the product and get a full refund or exchange the product for another one, be it similar or not.
If you receive a wrong product or a defective product you can open a request, and we will send you another one for free and you can keep the first one, Or we will refund you and you can keep the product.
If you receive a wrong item or a defective product and you want refunds or exchange, you must provide evidence of the request, for this we demand you take photos of the package and the item and send them to us, after we receive the evidence from you we will process to refund you or send you another item.
If you are not satisfied with the product you can contact us for we can help you.